Norfolk Airport Guide to Norfolk Airport (ORF)

Norfolk Airport Services

Norfolk Airport in Virginia is aside of the main gateway to the region, a place where passengers can chill and relax before taking their flight.

At Norfolk Airport services are mainly in the second level of the Departures Terminal, while in the Arrivals Terminal services can be found only at the Ground level.


Services and amenities at ORF Airport are generally speaking food, drink and retail stores and basic services of an international standard such as family restrooms, currency exchange, among others.

See the information that follows to get a better idea of which services and amenities you’ll find within the airport terminals: 


ATMs can be found along both Departures and Arrivals Terminals.
The automatic teller machines are operated by BB&T.  

Currency exchange

Find cash conversion booths in both north and south ticketing halls.

Family restrooms and mother rooms

Find throughout the airport terminals family restrooms with all the needed equipment to take care of your family and little ones. Locations: Arrivals, Main lobby and Concourses.

Lost & found

Passengers can report their lost items to the Airport Police.

Contact: +1 757 857 2823 |

On the other hand, in case of lost items on the aircraft, please contact your airline:

Allegiant: +1 866 719 3910
American: +1 757 857 3255
Southwest: +1 757 233 6790
United: +1 757 857 3583

Medical assistance

Passengers may request medical assistance or report an emergency by calling +1 757 857 3223.

Pet relief area

Outside the north ticketing lobby, in the main passenger terminal you can find a pet relief area to take care of your baby. Please bear in mind that pets are not allowed inside the airport terminals unless they travel in a kennel or carrier.  


Airport Police is at your service 24/7.

Airport Information Center

In the main lobby close to the pedestrian bridge, Norfolk Airport has its Airport Information Center. There both civilian and military volunteers provide information to visitors.


At the second level of the Arrivals Terminal, US military and their relatives can enjoy of a free of charge lounge with many services of amenities. Services hours: Daily, from 09:00 am – 09:00 pm.